Passenger Self-Service from the Airport’s Perspective
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چکیده
Ranging from booking to check-in to baggage drop to boarding to border crossing to baggage recovery, the trend is irrevocable and subject to significant growth. This growth goes both for increased use of mature self-service options, such as for check-in, but also for new services such as self-service bagdrop. Emerging technologies, like Near Field Communication (NFC), is also likely to play a role in further boosting passenger self-service. Why this is happening at an increasing rate is obvious – all key stakeholders stand to gain. To name some examples:
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